THE PROBLEM

Water utilities must continuously monitor and troubleshoot their networks of meters, radios, and base stations to ensure the timely collection of accurate consumption data used to generate bills for their customers.

Xylem’s existing suite of solutions require utilities to log into disparate applications with disparate design patterns, disparate terminology, and sometimes, disparate data.

This fragmentation wastes time and cognitive resources for users as they are forced to navigate multiple apps to complete essential tasks.

My role

I was assigned to redesign the existing suite of tools into a ‘single pane of glass’ solution. This process began with product validation through discovery research, followed by developing a logical information architecture to support common user flows that I would design.

THE RESEARCH

User research

A key insight

Early synthesis of th

Evidence

Direct quotes across multiple

design direction

After presenting these, and other, key learnings and recommendations to stakeholders, I

Artifacts for portfolio comparison

handoff

After wireframe flows were leveraged for usability testing with internal & external users for validation, they were handed off to a dedicated UI designer to be brought to high fidelity using design system components. This process of wireframing, testing, and handoff, was repeated across all other common user flows (outside of just portfolio comparison) designed for the product.

UX tools used

• Wireframing: Pen and paper

• Prototyping: Figma

• Initial research: Fullstory

• Unmoderated research: Maze

• Research repository: Dovetail